QCon is a practitioner-driven conference designed for technical team leads, architects, and project managers who influence software innovation in their teams.

Presentation: "Instrumenting Your Business For Success with DevOps"

Time: Wednesday 15:40 - 16:30 / Location: Churchill Auditorium

In the world of online services, the service’s operational qualities are a key part of the value the customer buys. By understanding and exploiting important operational indicators, businesses can create a market differentiating competitive advantage. This session provides a pragmatic overview for discovering those indicators that provide valuable insight in running and improving your services. We cover how to begin the journey into methods that create shared understanding between technology and the business of metrics that improve collaboration and targeting of outcomes that remove waste, increase agility, and ultimately benefit the customer and the bottom line.

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Robert Benefield, Finding Order in the Mayhem

Robert Benefield

Biography: Robert Benefield

Robert Benefield has over 20 years of executive leadership experience building and leading world-class global lean and high performance engineering and technical operations organizations in demanding high uptime environments spanning industries such as investment banking, defence, telco, and Internet service industries. Robert has led transformations utilizing Agile and Lean, and has developed and successfully implemented best of class cloud and elastic computing techniques in a variety of complex environments. Robert enjoys solving complex problems, creatively using technology and organizational techniques to bring a new level of understanding and dynamism across businesses and their markets.

Twitter: @leandevops