QCon is a practitioner-driven conference designed for technical team leads, architects, and project managers who influence software innovation in their teams.

Training: "The Soft Stuff is the Hard Stuff - Dealing more effectively with People"

Track: Training / Time: To be announced / Location: To be announced

In this highly interactive one-day workshop you will learn practical tips and techniques for:

  • Getting people to say what they really want
  • Dealing with difficult people
  • Managing conflict and brokering deals
  • Multiplying your influence and impact
  • Staying sane in stressful situations

The learning style for this session is workshop based but does not include role-play or acting. Rather, it is an opportunity to be authentically 'you' in a safe environment and learn more about how you can achieve the outcomes you really need and want to achieve as a professional in your field. This session is suitable for people who already have well-established personal communication skills and wish to master techniques that are useful in those particularly difficult situations where we want to be at our most influential and create a significant impact that will deliver what we need for the successful outcome of our work. No pre-work is required. However, the day will be quite intensive and will cover a lot of subjects as well as providing opportunities for a stretch out of your usual comfort zone, so that you are prepared to use these tools and techniques when you get back to work after the seession. In order to maximize the impact of the learning in this workshop we are limiting numbers, so please sign-up early to secure your place.

Emma Langman, Manager of HR & Performance at Kuwait Energy

Emma Langman

Biography: Emma Langman

Emma is the Manager of HR and Performance at Kuwait Energy, and lives in Kuwait City. She is a Fellow of the RSA and was, until moving countries from the UK, a visiting fellow at the University of Bristol in both the Faculty of Engineering and the Graduate School of Education, as well as the Change Magician at her own company, Progression Partnership. Emma began her career as a Civil Engineer. Since gaining her PhD in Systems Approaches to Asset Management in 2003, Emma has specialised in business improvement, culture change and change management. Her experience covers the public, private and public sector. Emma is an established trainer and facilitator who has given keynotes for the IIBA in London, the SoftEd conference in Sydney, as well as a number of workshops and other training at numerous high-profile events. She is known for high-paced, challenging and interesting talks and creating great learning opportunities in workshops.

Twitter: @emmalangman