Presentation: Tweet"Resilient Response In Complex Systems"

Complex systems fail, and they don't always fail in expected ways. Recovering from, learning from, and anticipating failure in complex systems requires the efficient cooperation of response teams in sometimes disorienting and escalating scenarios. There are a number of pitfalls that engineers can fall into while troubleshooting production systems under these conditions, but there are also ways to side-step them gracefully. This talk will cover those, as well as compare and contrast web operations at scale with the practices and culture of High Reliability Organizations such as aviation and nuclear power systems.