We often face the challenge of having difficult conversations—whether it's addressing performance issues, resolving conflicts within teams, or delivering tough feedback. These conversations can be critical to maintaining a productive and healthy work environment. This session will equip participants with the tools and strategies needed to navigate these high-stakes discussions with confidence and effectiveness.
Participants will learn how to approach tough talks with a mindset of empathy and clarity, ensuring that the conversation remains constructive and goal-oriented. The session will cover key techniques such as active listening, effective feedback, bad news and managing emotional responses. Through practical examples and exercises, participants will gain hands-on experience in overcoming communication barriers and fostering collaborative problem-solving.
By mastering these skills, engineers can enhance team dynamics, improve performance, and contribute to a culture of open and honest communication, even in the most challenging situations. Whether you're leading a team or collaborating with peers, this session will provide you with more confidence and competence to handle difficult conversations with professionalism and impact.
Key Takeaways
1 Concrete feedback structure to increase cooperation and decrease conflict
2 Step-by-step bad news structure to master challenging talks
3 Skills to effectively handle emotional responses
4 Tips to reduce conflict and increase collaboration
Speaker
Charlotte de Jong Schouwenburg
Co-founder of @Bravely, Business Psychologist, Executive Coach, Trainer, Speaker, 12+ Years Experience Enabling High Performing Teams and Leaders
Charlotte is a Business Psychologist, trainer and coach specialized in the people aspect at Tech companies. She has +13 years experience in facilitating healthy cultures to enable high performing teams and leaders. She is Co-founder of Bravely: the training and coaching solution for Tech Companies. Bravely’s mission is to bring empathy back into the workplace.
Charlotte’s passion is helping companies to build a strong and resilient culture in an ever-changing environment; a culture that is both performance driven and people focused. She has supported +50 international Start-up and Scale-up companies in their growth, some examples include Bynder, Datasnipper and Wetransfer.
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