QCon is a practitioner-driven conference designed for technical team leads, architects, and project managers who influence software innovation in their teams.

Presentation: "Interpreting the Unwritten Rules - or are they Guidelines?"

Track: People over Process in the Real World / Time: Thursday 15:40 - 16:30 / Location: Churchill Auditorium

Even in the most collaborative and communication intensive team there are lots of "rules" which people need to learn about how to work together. In distributed teams this gets magnified and intensified due to the myriad filters and layers of meaning we unwittingly apply to communication. In this talk Shane presents examples of how the most innocent of question or suggestion can send teams into a spin, and suggests a number of techniques to help create an environment where real communication can happen, irrespective is your team is co-located or distributed.

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Shane Hastie, Experienced & Enthusiastic Trainer & Coach & Track Host

Shane Hastie

Biography: Shane Hastie

Shane Hastie is an experienced and enthusiastic trainer and coach based in New Zealand, working with teams and organisations around the world. He specialises in working with cross cultural and distributed teams.
He is the Agile Practice Lead for Software Education, a Director of the Agile Alliance and is the Process and Practices Lead Editor for InfoQ.com.

Twitter: @shanehastie
Blog: blog.softed.com
Track Host of "Real Agile Delivery with DevOps"