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Track Overview

Chaos and Resilience: Architecting for Success

Understanding the complex, socio-technical systems found in software today are paramount to future successes of organizations and of the industry in general. In this track, you will learn from stories of practitioners who are bringing changes to their organizations in new, and previously unheard of, ways through Chaos Engineering, Resilience Engineering, and critically reflecting on Cognitive Systems Engineering and Human Factors techniques. The practitioners in this track will show you how bringing these disciplines to software helps organizations learn and grow in beneficial ways, such as: leading to better architecture decisions, growing and distilling technical expertise, and having more confidence when disaster strikes. You will leave this track having explored more effective approaches and techniques for building the adaptive capacity, in both people and technology, to manage the consequences of failure successfully.


From this track

SESSION + Live Q&A Interview Available

Better Resilience Adoption through UX

Too often, attempts to bring resilience engineering to an organization fall flat. Perhaps there’s some initial interest, but that wavers under the crushing weight of JIRA queues and sprint reviews. The tools are there but no one’s using them.This session will go over three case...

Randall Koutnik

UI Engineer

SESSION + Live Q&A Interview Available

Preparing for the Unexpected

Convincing engineers to be on-call isn’t always straightforward. In 2019 the Customer Products group at the Financial Times set out to make their out of hours support process more sustainable after losing a number of people from their on-call team.In this talk you’ll discover how to...

Samuel Parkinson

Principal Engineer @FinancialTimes

SESSION + Live Q&A Incident Management

Growing Resilience: Serving Half a Billion Users Monthly at Condé Nast

Serving over half a billion monthly customers while keeping service availability high is a monumental task. Condé Nast operates in nearly 40 countries and is better known for it’s portfolio of household brands such as Vogue, Wired, Vanity Fair, The New Yorker. Our globally distributed...

Crystal Hirschorn

VP Engineering, Global Strategy & Operations @CondeNast

SESSION + Live Q&A Incident Management

How Many Is Too Much? Exploring Costs of Coordination During Outages

Service outages can attract a lot of attention from a wide range of participants - particularly when the service is for a business critical function. These ‘stakeholders’ represent multiple roles with different experience, responsibilities, expertise and knowledge about how the system...

Laura Maguire

Cognitive Systems Engineer & Researcher

SESSION + Live Q&A Incident Management

Rethinking How the Industry Approaches Chaos Engineering:

In order to determine and envision how to achieve reliability and resilience that drive our businesses forward, organizations must be able to look back at past blunders unobscured by hindsight bias. Resilient organizations don’t take past successes as a reason for confidence. Instead, they...

Nora Jones

Senior Developer/ Engineer


Speakers from this track

Randall Koutnik

UI Engineer

Randall's career can be politely summed up as "interesting". He's worked at everything from tiny startups to Netflix to teaching introductory programming at a bootcamp. He wrote a book on RxJS, which didn't impress his cats much.You can find his words in written form at...

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Samuel Parkinson

Principal Engineer @FinancialTimes

Sam is a Principal Engineer at the Financial Times, supporting the development of FT.com and the mobile apps. Previously he’s worked at Graze, a start-up that sends snacks through the post. Working in the industry for six years as a software engineer, he’s also spent time on the...

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Crystal Hirschorn

VP Engineering, Global Strategy & Operations @CondeNast

Crystal Hirschorn is currently VP Engineering, Global Strategy & Operations at Condé Nast which is best known for its portfolio of global brands Vogue, Wired, Vanity Fair, The New Yorker and many more. She oversees a globally distributed engineering organisation and leading the technical...

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Laura Maguire

Cognitive Systems Engineer & Researcher

Laura Maguire is a researcher producing human-centered design guidance for Jeli.io. Her doctoral work studied distributed incident response practices in DevOps teams responsible for critical digital services. She was a researcher with the SNAFU Catchers Consortium from 2017-2020, and her...

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Nora Jones

Senior Developer/ Engineer

Nora is a dedicated and driven technology leader and software engineer with a passion for people and reliable software, as well as the intersection between those two worlds. She truly believes that safety is pivotal with software development nowadays. She co-wrote two O’Reilly books on...

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Find Nora Jones at:

Track Host

Nora Jones

Senior Developer/ Engineer

Nora is a dedicated and driven technology leader and software engineer with a passion for people and reliable software, as well as the intersection between those two worlds. She truly believes that safety is pivotal with software development nowadays. She co-wrote two O’Reilly books on...

Read more
Find Nora Jones at:

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