The Friction Fix: Building Collaborative Relationships Between Teams

QCon London 2025

Session architecture

The Friction Fix: Building Collaborative Relationships Between Teams

Wednesday Apr 9 / 11:45AM BST, Churchill (Ground Fl.)

Abstract

In today's fast-paced and interconnected world, the friction between product and technology teams often feels inevitable. Misaligned mindsets, priorities, and contextual biases create obstacles that slow progress, stifle innovation, breed frustration and encourage blame.

Instead of fostering collaboration, we resort to tighter controls and increased separation, widening the gap even further. However, effective collaboration is crucial for delivering impactful results and driving success.

Diana Montalion (systems architect) and Cat Morris (product manager) will examine the distinct yet interconnected concerns of product and architecture, unraveling why friction arises and how it can be mitigated. Drawing from 30+ years of combined real-world experience, they will show how the flow of data and information—when presented in the right way and context—can bridge gaps and generate shared knowledge.

Attendees will gain practical strategies for designing systems and processes that enable knowledge flow. Empowering teams to make informed decisions and deliver impactful outcomes. Together.

Interview

Diana: Designing relationship patterns in software systems and the people who build them.

Diana: Pain. Years and years of painful gaps in thinking and decision making.

Diana: Software professionals who need to think with other software professionals. (Especially those whose work needs cross-functional perspectives to deliver value. Which, I would argue, is everyone.)

Diana: Designing knowledge flow will improve your work life remarkably.

Topics

architecture systems thinking collective modeling product management collaboration
76% senior dev or higher
1:11 speaker ratio
60+ practitioners

QCon London 2025 is a three day conference for senior software engineers, architects and team leads. An international program committee of working engineers selects every session. Patterns and practices, not products and pitches.

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