Speed at Scale: Optimizing the Largest CX Platform Out There

QCon London 2025

Session web performance

Speed at Scale: Optimizing the Largest CX Platform Out There

Wednesday Apr 9 / 02:45PM BST, Windsor (5th Fl.)

Abstract

In a world with a wide variety of network connections, any user can have a slow experience, and apps that delight users on fast connections can barely be usable on slow ones.

In this session, I'll share our journey of gradually adapting how we deliver pages to better cater to our users' constraints on an enterprise-scale platform with millions of sessions per month—where simply rewriting everything from scratch is not an option.

With an eye on maintenance and scalability, we'll discuss:

  • How to leverage static analysis and related tooling to detect patterns and conduct large codebase migrations.
  • Different polyfill strategies to deliver the same experience in legacy browsers.
  • How to use popular techniques like code splitting and virtualized rendering to optimize the User Experience.
  • Results of using synthetic tests and Real User Monitoring (RUM) tooling to understand how visitors experience your application.

Topics

web performance web polyfills legacy codebases static analysis
76% senior dev or higher
1:11 speaker ratio
60+ practitioners

QCon London 2025 is a three day conference for senior software engineers, architects and team leads. An international program committee of working engineers selects every session. Patterns and practices, not products and pitches.

Share

From the same track

Wednesday 9 April

10:35 Windsor (5th Fl.) Session migration So You’ve Decided To Do a Technical Migration Sophie Koonin Web Engineering Lead @Monzo, Writer, Speaker and Web 1.0 Enthusiast 11:45 Windsor (5th Fl.) Session design systems Scaling the BBC Design System: Tooling, Community, Governance and Gardening Sophie Beaumont Software Engineering Manager @BBC 13:35 Windsor (5th Fl.) Session architecture Mobile Server-Driven UI at Scale Rafael Ring Senior Staff Software Engineer, Mobile Platform Team @Nubank, 10+ Years Working Full Stack 14:45 Windsor (5th Fl.) Session web performance Speed at Scale: Optimizing the Largest CX Platform Out There Matheus Albuquerque Staff Software Engineer @Medallia, Google Developer Expert in Web Technologies, Programme Committee @React Summit US, Mentor @TechLabs, International Speaker, Technical Reviewer 15:55 Mountbatten (6th Fl.) Session frontend The Ideal Micro-Frontends Platform Luca Mezzalira Director of 50 Cents Media | Former AWS & DAZN | QCon Cohorts Facilitator | O'Reilly Author | International Speaker | Architecture Storyteller