Why You’re Doing Service Catalogs Wrong

Service catalogs promise a lot of things: powerful automations, insights into your technology estate. But over the last few years, many of us have learned that setting up and maintaining a service catalog is **really hard**. Building out a catalog from a standing start can take months, or even years. Too many people get stuck in a chicken-and-egg situation, where you can’t deliver value because you don’t have the data in your catalog, and you can’t convince anyone to spend time helping you because the catalog doesn’t do anything yet. We’ll talk about how we can break this cycle, providing an alternative approach for delivering incremental value while building out your catalog. This will include tips to take back to your teams, whether you’ve got a catalog already or haven’t even started. We’ll then talk about how we can apply the same principles beyond just ‘services’, to get more value across the rest of your organisation and drive genuinely impactful automation and insights.


Lisa Karlin Curtis

Founding Engineer @Incident.io

Lisa started out as a consultant working with HMRC and then smart meters, before accidentally becoming a developer. 

She worked as a tech lead at GoCardless and has recently joined as employee #2 at incident.io, providing tooling to help your whole organization manage incidents better. 

She loves building stuff, but is also really interested in how people interact with each other in a work environment - particularly in software engineering.

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Tuesday Apr 9 / 10:35AM BST ( 50 minutes )


Westminster (4th Fl.)


Video is not available


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