Available, Affordable, Attractive: Enabling Platform Adoption

This talk is focusing on the problem of adoption: what we at SuperAwesome have tried so far, what worked well, what did not work and what we did to overcome those challenges.

Just like with any other product, when building an internal platform some of the most important questions you’ve got to answer are:

  • How do we build a platform that will be attractive to the stream-aligned teams? 
  • How do we make sure our platform is covering enough use cases to help most people? 
  • How can we make it “affordable” in terms of cognitive load, that is how can we make it easy to use? 

We will showcase the tools we have adapted and developed in this process like RFCs for all roadmap items, user communication channels and templates, feedback collection forms and user journey template.

All the tools will be shared at the end of the presentation as well.


Olga Sermon

Senior Engineering Manager @Superawesome

I am Senior Engineering Manager looking after the platform teams at SuperAwesome. When I first joined SA the "platform team" consisted of 4 engineers, primarily focusing on consulting stream-aligned teams on DevOps matters. Over the last three years my organisation had grown 6x times and we are now focused on providing platform tools as a service.

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Wednesday Mar 29 / 11:50AM BST ( 50 minutes )


Fleming (3rd Fl.)


platforms adoption case study best practices


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