Speaker
Abstract
Modern retail depends on a technology platform that operates consistently across digital and physical channels - from customer experiences to colleague tools and the supply chain that supports them. In this talk, Jayesh Bhayani shares how his organisation architected a unified and increasingly AI‑integrated Retail Platform that spans public cloud, private cloud, and tens of thousands of store‑based edge devices, underpinning capabilities across the retail lifecycle.
The session explores how core domains - such as retail product foundations, pricing and promotions, stock and availability, order and fulfilment flows, payments, identity, and store operations systems - were brought together using shared architectural patterns and platform principles. Jayesh will discuss how the Technology Strategy shaped this journey, how domain boundaries were defined, and how platform‑wide consistency was achieved while evolving legacy systems in flight.
He will outline the architectural decisions that enabled cloud‑to‑edge coherence, the operating model that allowed multiple product teams to build on common platform capabilities, and the transformation practices that supported both customer facing acceleration, and deeper enterprise modernisation.
Attendees will gain insight into how a large, complex retail estate can be shifted towards a coherent platform architecture - powering innovation, resilience, and efficiency across end‑to‑end retail operations.
Main Takeaways
- How to architect a unified platform that supports diverse retail capabilities across digital channels, stores, and supply chain operations.
- Consistent architectural patterns across private cloud, public cloud, and edge for operational resilience, and consistency for global operations.
- How platform thinking accelerates transformation across customer experiences, colleague tools, and enterprise systems by providing reusable capabilities and shared foundations.
Interview
My work is centred on aligning our Technology Strategy with the needs and direction of the business - ensuring that our architectural choices, platforms, and ways of working enable the pace required in a fast‑changing, highly disruptive retail environment. Increasingly, this includes preparing our technology foundations for a future shaped by AI‑enabled experiences and emerging Agentic Commerce.
The Retail Platform is central to how we run and evolve our business, yet the architectural journey behind it is often less visible than the customer‑facing outcomes it powers. This talk is an opportunity to share how platform strategy, architecture, and organisational alignment come together to modernise retail at enterprise scale - reflecting lessons learned from shaping a platform that supports everything from digital journeys to in‑store operations and supply chain execution, can be very useful for any large enterprise.
- Senior engineers, architects, and platform leaders designing systems at scale
- Technology executives and managers responsible for modernising legacy estates
- Distributed systems and cloud/edge practitioners
Topics
QCon London 2026 is a three day conference for senior software engineers, architects and team leads. An international program committee of working engineers selects every session. Patterns and practices, not products and pitches.
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