Driving Business Success: Exploring ING's Tech Strategy for Customer Value Creation

In this presentation, Rocío López (CIO ING Spain & Portugal) will relate how technology has become the pioneering driver to improve the business. In an era where differentiation is key, the use of technology has been a major enabler for creating value. Having the latest technology is something available to anyone. For this reason, the key is not about the “what”, it is about knowing how to use this technology for the benefit of our clients and our businesses. Rocío will show what technical patterns ING has adopted and how they have been channeled in business value, such as hyper-personalization, data usage for customers’ engagement, CI/CD in an innovative and agile environment or how important it is to foster diverse teams to make everything happen. Join in to get a taste of these key ingredients for success.